Messages can take between 24-72 hours to respond depending on day & type of query. All Used & Refurbished Products Fully Tested. IMEI & Serial Checks Carried Out. 13 Years On The High Street. If your item has already been dispatched we may not be able to cancel your order. Any unwanted offers MUST be retracted. You can retract the offer yourself by clicking’retract’ on the offer page, alternatively please message us requesting to cancel your offer. Larger items will be sent via UPS or ParcelForce. Trust & Experience Guarantee. We run all serial numbers through a global police database. We have been trading in used and refurbished goods (as well as new items) for over 12 years.